Refund policy

Policy

• Returns are accepted within 30 days of customer receipt if the product is damaged/defected upon arrival or if the wrong item is received.
• Shipping fees are not covered for merchandise unless it arrives damaged or if it was shipped incorrectly.
• Clothing that has been washed or worn will not be accepted for return.

Will I need to pay for return shipping?

• Shipping fees are only covered for products that are damaged or shipped incorrectly. 
• Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre-paid shipping label via email for your return. 
• If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid. 

To Return Item(s)

• Please reach out to: laineywilsonstore@ceremonyofroses.com

Return Tracking

• Please return items to us using a mail service that provides tracking or insurance.
• We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.

When will my return be processed?

• Once your return has reached our office please allow up to 14 days for it to be processed. 
• Funds can only be refunded to the method of payment used for the original purchase.
• A representative will be in contact with you (via the email address used to place your order) to provide further details.

When will I see my refund?

• Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card.
• Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance.
• This time frame can vary from one financial institution to another.

FOR QUESTIONS ABOUT RETURNS, PLEASE CONTACT laineywilsonstore@ceremonyofroses.com